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Forum Discussion
I am being charged for a Dropbox account that I do not have
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
Thanks for the 'help', Mark. At some point in time I'm sure there was something I needed to access via Dropbox, ergo, my card information being used. I did not however sign any contract for recurring charges. And I am unable to actually speak with someone or delete my card details from my account because there is no way to actually FIND that information on my account.
Let's think this through, Mark: Do you really think that if someone were to steal my credit card, they first thing they would do is sign up for a Dropbox acctount? I think not.
Rich
Super User II
Super User II
Julie39 wrote:
Let's think this through, Mark ...
Mark is correct. If you didn't provide your billing information to Dropbox, then someone else has. You need to use the link that Mark provided to look up the account that you're being charged for. If it's not an account you recognize, you need to contact your bank first, then Dropbox Support. If you recognize the account, you can either sign into that account to cancel it, or contact Dropbox Support if you're not able to sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
