I already unsubscribed but got charged. I need a refund.

[1874988]

Hello,

I managed to cancel by subscription to which I subscribed for a yearly membership but now I want a refund because I don't use the service and I subscribed by accident. Please help! This has been super frustrating! Could I email or call someone? 

[Rich]

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@1874988 wrote:

... I want a refund because I don't use the service and I subscribed by accident.

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You can try contacting Support, but in most cases, payments for Dropbox subscriptions aren’t refundable.

• https://help.dropbox.com/plans/refund

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• 
  https://www.dropbox.com/support/billing-issues

[1874988]

Thank you Rich for your quick reply. How about if I call Dropbox and speak to someone? I called about five times and could not find a way to speak to anyone. Could you help with speaking to someone by phone?

[Rich]

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@1874988 wrote:

How about if I call Dropbox and speak to someone? I called about five times and could not find a way to speak to anyone. Could you help with speaking to someone by phone?

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Dropbox does not have incoming phone support. The only phone support available is for Business teams accounts, and it's handled via a callback initiated through the team's Admin console. There is no phone number to call.

Opening a ticket using the steps I listed above is the only way to contact Support for situations like this.

[1874988]

Hi Rich. Thank you for trying to help. I found it difficult to follow your steps. I visited the link without logging in and could not request a refund. It's a vicious cycle of links and steps to get a refund. Seems impossible. What about email correspondence? Is there an email address I could contact to get a refund? 

[Rich]

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@1874988 wrote:

I found it difficult to follow your steps. I visited the link without logging in and could not request a refund.

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