Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi
How to contact the support team?
I can not contact anyone except robots.
I am on the Dropbox Family 2 TB
I schould be able to reach out.
Hi @Rbart, thanks for posting today.
You should be able to see your support options when signed into your account on this page.
Could you attach a screenshot showing that page on your account if not seeing the options?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Have you tried navigating through the options for the topic you're having an issue with, and then choosing the last option for 'This did not solve my issue', in order to get an option to email the team?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Jay,
Ok, I get an option to contact there.
Thanks
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!