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How can I cancel a Dropbox fax charge?

How can I cancel a Dropbox fax charge?

Hollis H.1
New member | Level 2

I am unable to cancel a dropbox fax charge on my credit card. I never authorized it. I cannot find a phone number to talk with anyone, nor a way to get chatbot to discuss it, nor a way to get it canceled.

1 Reply 1

Mark
Super User II

If you DID NOT give your card info to the Fax site then you need to speak to your card company - somebody has cloned it which will mean they will do it elsewhere. 

 

If you DID then the charge is almost certainly legitimate and probably an uncancelled trial. 

 

You need to speak to the Dropbox Fax team via https://app.hellofax.com/


 


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