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Wellzie's avatar
Wellzie
Explorer | Level 3
2 years ago

How to prove to Apple that I'm not receiving the plan I paid for?

I'm been paying for Dropbox Plus via Apple, however my plan changed with Dropbox sometime last year which I didn't realise. I need to prove to Apple that I've not been getting the subscription I paid...
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Wellzie's avatar
Wellzie
Explorer | Level 3
2 years ago

I've been paying for the plus version, it's never changed but something happened to my dropbox plan around Oct/Nov 2022 and it was changed to the basic. Apple will on refund 60 days and want proof of when the option change on dropbox.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi from me as well, Wellzie! The only thing I can think of is to check your linked to Dropbox email address, and see if you received an email stating that your Dropbox account was downgraded on a specific date. 

 

If you have a receipt from Apple showing that you had paid for a Dropbox subscription during this period, you can send it over to them as proof.

  • Wellzie's avatar
    Wellzie
    Explorer | Level 3
    2 years ago

    OK thanks for your help Nancy!

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