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In trying to get cellphone access to my existing Basic account, I inadvertently opened a new account. It seems best to close the new account and try again to add my phone to the Basic account, but the instructions say to "click on my avatar" of which I have none, so I have tried clicking on my initials, but that doesn't work. If some kind person would enlighten me about what to do next, I would be greatly obliged!
Hey @Taveray - sorry to hear you're having issues with this.
Since you're using the mobile app, you'll need to navigate to your Account tab and select the "Sign out of Dropbox" option (to log out from the wrong account) or the "Delete account" option if you'd like to completely delete the account instead.
Let me know of any updates!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks Walter. Unfortunately, in Account there is no option (on my Android phone) to "Delete Account". how do I find it?
HI @Taveray, if you're not seeing these options in the mobile app, have you tried simply uninstalling the app entirely, and then reinstalling it, allowing you to sign into the correct account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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