How to cancel a subscription linked to an email I no longer have access to?

[NeedHelp21]

I am trying to cancel a subscription linked to an old work email I no longer have access to (different account than the one I'm using to post this). I have the username and password, but when I log in it requires 2FA through the email which I cannot access.

What is the best way to cancel this subscription?

Thanks for the help!

[Nancy]

Hi @NeedHelp21! Hope you’re doing well, and welcome to our forum. 

Do you remember how exactly your Dropbox account had been upgraded? Was it through www.dropbox.com or iTunes/Google Play? 

If the former, and you haven’t opened any tickets with our support team yet, I can log one for you and further assist. 

Keep me posted.

[NeedHelp21]

Thank you for the help. It is the former - just paying through Dropbox.com.

[Megan]

Hey @NeedHelp21, I just sent you an email, and I'll be happy to see you there.

Thanks a bunch!