Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
How do I unsubscribe and delete dropbox
For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account...
For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)
Select the iTunes and App Store link
Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.
Select Subscriptions
Find Dropbox and toggle off the monthly charge if appropriate.
Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple.
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For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account...
For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)
Select the iTunes and App Store link
Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.
Select Subscriptions
Find Dropbox and toggle off the monthly charge if appropriate.
Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple.
Please close my account with Dropbox at the time I needed more space.
I have now used the information and no longer have a need for you to hold the information.
[Personal information removed]
You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.
Please delete my account. I do not use it as much as I thought I would. Please close this account. EMAIL REMOVED thank you
I would like to cancel my acount with you I was told I would not be charged but i notice I have been for a while and to see if I can get a refund
As @Rich said
You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.
Make sure to follow those steps to close out your accounts.
If I'm trying to unsubscribe before trial subscription expires, should this answer still work?
this is really not helpful, I just want to unsubscribe, can one not be helped
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!