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Forum Discussion
How do I cancel my Dropbox Basic plan / account?
How do I cancel my Dropbox Basic plan / account? I don't want any semblance of a plan or account on Dropbox. I don't want to be able to sign in, I've already permanently deleted all my files, and I d...
- Hi John W.134, thanks for posting on the Community.
It sounds like you're interested in completely deleting your Dropbox account.
You can do so by following these steps. This will permanently remove your account, and there won't be a way to log back into it or regain access to any existing files.
If you need any further assistance, please let me know!
I cannot cancel my basic subscription
- Rich
Super User II
CHRIS108 wrote:
I cannot cancel my basic subscriptionThe Basic plan is free and has no subscription, which is why there's nothing to cancel.
If you're on the Basic plan and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.
