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Forum Discussion

John W.134's avatar
John W.134
New member | Level 2
4 years ago

How do I cancel my Dropbox Basic plan / account?

How do I cancel my Dropbox Basic plan / account? I don't want any semblance of a plan or account on Dropbox. I don't want to be able to sign in, I've already permanently deleted all my files, and I d...
Account Access
Cancellations and refunds
Cancelling
Create or delete account
deleting
Dropbox Basic
  • Jay's avatar
    Jay
    4 years ago
    Hi John W.134, thanks for posting on the Community.

    It sounds like you're interested in completely deleting your Dropbox account.

    You can do so by following these steps. This will permanently remove your account, and there won't be a way to log back into it or regain access to any existing files.

    If you need any further assistance, please let me know!
AROS_NL's avatar
AROS_NL
Explorer | Level 3
Hi Megan. Thank you for your effort but I do NOT have a Dropbox subscription through Apple. On the bank transaction, there is a reference to DropBox under 350435385. Is that something that helps sove this mystery? Thanks!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
I am here to possible shine a light, AROS_NL. 

Would it be okay for me to reach out to you via email in order to see how I can help locate this charge? 

Cheers!
  • AROS_NL's avatar
    AROS_NL
    Explorer | Level 3
    3 years ago

    Sure. Thank you for your effort.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi AROS_NL, I've sent you an email, please could you reply to it as soon as possible!

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