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Forum Discussion

Micah444's avatar
Micah444
New member | Level 2
3 months ago

How can I get a refund for my subscription which was upgraded?

I just got an email my annual subscription was upgraded and they charged my account. Will I be able to get a refund?

cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Micah444, thanks for bringing this to our attention.

     

    Could explain a little more about how this happened? Did you get an option to upgrade your account during your annual renewal?

     

    Have you already been in contact with the support team regarding this matter?

     

    This will help me to assist further!

    • Micah444's avatar
      Micah444
      New member | Level 2
      3 months ago
      Hello Jay,
      No I didn’t get an option. I received an email saying “your Dropbox account has been upgraded”
      I’ve tried a few times to get in contact with the support team with no success.
      • Micah444's avatar
        Micah444
        New member | Level 2
        3 months ago
        The support team link goes to frequently asked questions. There is no support there.

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