Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?
Thanks in advance!
Hey there @Paulguar - sorry to hear about this.
Have you tried using our self-served look-up tool to identify which email address is associated with the charge you noticed?
If you did and still have issues or further questions, let us know and we'll reach out via email to the email address that's linked with your profile here, on our Community.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Paulguar, thanks for letting us know.
I just sent you an email, so we'll continue investigating there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!