How can I cancel a subscription without access to the account?

[PieroNeri]

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?

Thanks in advance!

[Walter]

Hey there @Paulguar - sorry to hear about this.

Have you tried using our self-served look-up tool to identify which email address is associated with the charge you noticed? 

If you did and still have issues or further questions, let us know and we'll reach out via email to the email address that's linked with your profile here, on our Community. 

[Paulguar]

Yes I did I put in the transaction id and cc details but it keeps asking for cc details to be entered

[Hannah]

Hey @Paulguar, thanks for letting us know.

I just sent you an email, so we'll continue investigating there.