Having issues when trying to upgrade. Getting an error that something went wrong.

[Madjock26]

Says I need to upgrade, when I click on recommended programme, the payments page says something went wrong contact a support assistant

[Nancy]

Thanks for posting on the Community, @Madjock26!

Are you receiving the same error on multiple web browsers?

If yes, feel free to send me a screenshot of it. 

I'd like to have a look.

[Madjock26]

I have one laptop on Chrome, another on Bing and my phone on Safari. I get the same error message on them all

stated.

Screenshot (59).png

[Megan]

Hi @Madjock26, sorry to jump in here! 

Keep in mind that your screenshot wasn't attached. Can you try again, by clicking the camera-like icon and then trying to attach your file? 

Did you use a plan in the past, or at the moment? What do you see when visiting your account's plan page? 

[mrsriddell]

[Megan]

Hey @mrsriddell, sorry to hear you're having issues with this.

May I ask if you've tried an alternative payment method to upgrade your account? 

Also, have you tried to upgrade using a different browser or a private browsing window?

Let me know more!

[mrsriddell]

It isn’t even letting me get that far on the process to choose a different payment.

[Megan]

Hey @mrsriddell, have you tried a different browser too, as suggested above? 

Did you use a plan before that, by any chance?