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Forum Discussion

NoMoreBS's avatar
NoMoreBS
Explorer | Level 3
2 years ago

Fraud- Can't cancel plan!

Signed up for a free trial.  Called and tried to cancel, they couln't do it over the phone and was not able to figure out how to do it online.  I was charged $199 for the year and I do not want this ...
Cancellations and refunds
Cancelling
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Did you get a ticket ID when you contacted the support team via an automated email?

NoMoreBS's avatar
NoMoreBS
Explorer | Level 3
2 years ago

No, I received no response.  Actually, I received an email that said my email was received and then no follow up or contact from a team member after that. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi NoMoreBS, can I send you an email on my end, in order to see what we can do about it? 

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