Fradulent Charges

TiffanyMa

I have two Dropbox accounts; one was for personal and one was for work. When logging to either account, I see that there is NO active subscription. However, I was billed LAST YEAR (August 2023) for a subscription of $195.00, and recently billed again for $195.00.

Unfortunately, last year, I was out of the country long term and could not get a hold of customer service or my credit card company to request a refund.

This is $400.00 in charges for a subscription that is NOT active and has not been used. In this economy, this is fradulent. I cannot locate customer service because I technically do not have an 'active' subscription. Somebody, please help.

Walter

Hi there @TiffanyMa - sorry to hear about this.

Could you clarify if you had upgraded through the website or via the app store on a mobile device in the first place?

Have you by any chance tried using our self-served look-up tool to see if you can find the email address that's linked to your charges?

Let us know more and we'll take it from there, Tiffany.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Mark

@TiffanyMa wrote:

This is $400.00 in charges for a subscription that is NOT active and has not been used. In this economy, this is fradulent. I cannot locate customer service because I technically do not have an 'active' subscription. Somebody, please help.

Did you give Dropbox your card details? If so the charges are genuine. You have upgraded a different account - use the links given by @Walter.

If you DID NOT give it your details then your account has been compromised and so you need to contact your card company for a replacement.

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TiffanyMa

Hi @Walter,

I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.

Mark

@TiffanyMa wrote:

Hi Walter,

I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.

That means the charge isnt Dropbox - its HelloSign (which is a company owned by Dropbox).

Have a look over here for support 🙂

https://faq.hellosign.com/hc/en-us/requests/new

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Fradulent Charges

Fradulent Charges

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