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Forum Discussion

carol134's avatar
carol134
Explorer | Level 4
2 years ago

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years.

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years. I don't have access to my hundreds of folders and thousands of files.   How do I gain access again?
Account Settings
Create or delete account
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey johnhaig, sorry to hear that, that sounds a bit strange.

 

Did you receive some kind of email about this?

 

Or is is possible that you tried to sign in with a different address than the one you usually use?

johnhaig's avatar
johnhaig
New member | Level 2
5 months ago

I haven't received any message about this.

I have saved my credentials in the browser for automatic login, but when that failed three times I tried typing them in manually. That also failed.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    When you say that it fails, are you getting some kind of error message?

     

    If so, can you send us a screenshot, so we can check it out?

    • johnhaig's avatar
      johnhaig
      New member | Level 2
      5 months ago

      No error message, just the same result as using the presaved username and password.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Could you maybe send us a screenshot of the last page you can get to then johnhaig?
         

        Have you tried another browser by the way?

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