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Forum Discussion
Dropbox harassing me and scaremongering
Dear Dropbox,
I am being constantly harassed by you, to encourage me to upgrade.
For over 4 years, I get regular emails, saying "You’re almost out of space!" you tell me, and sometimes it is "Your Dropbox needs more space!", or "COURTESY REQUEST: We're contacting you about your Dropbox capacity!"
But recently, your emails have become borderline harassment and scaremongering. "Open ASAP: We're reaching out to notify you of your limited Dropbox capacity!" you said last week. Today it is "Eligibility confirmed: Chris, you'll lose access to your files if you don't act soon!".
The email goes on to say: "Even adding just one more file might stop your account from syncing and being able to access them when you need to."
Dropbox, your language and pushiness to upgrade is ridiculous.
I'm using 10.45 GB of 12.13 GB storage on a free plan. My files are NOT about to stop syncing, and I will NOT suddenly lose access. This is because I stopped using my Dropbox as my primary cloud storage provider years ago, after your Plans became too expensive.
Perhaps I would consider upgrading my account if the Plan fees and benefits was reasonable, but your marketing and sales emails are so aggressive!!
Can somebody please explain the excessive and agressive emails?
Chris
- Walter
Dropbox Staff
Hey cdwilks, thanks for joining our Community and taking the time to share your thoughts on this.
Your feedback has been noted in our system - please let us know if you have anything else to add.
In the meantime, may I ask how many of these emails are you getting and how often?
Do you see an 'unsubscribe button' somewhere in the emails perhaps?
Let me know when you get the chance, Chris.
- I thought I'd unsubscribed from storage limit emails, but I've just checked my account and apparently alerts are still active.
Storage alert emails aren't the problem though. I'd find them quite helpful, were I in urgent need for more capacity, such as during large file upload activity.
My problem is not so much that I receive storage alert emails... it's the language that Dropbox is using, to create panic and anxiety about my storage limit.
I used to be an avid user and supporter of Dropbox, since I registered some time before 2010, but over the years, their pricing became unattractive, so I chose other providers, which now get my money, and I still hold onto my free plan.
To keep repeatedly informing me on email, that I might suddenly lose access to my files, when I'm over 1GB from even coming close, is completely unnecessary.
Clearly there's no clever algorithm to detect active usage and encroaching limits... Just an email schedule that picks up all users within a certain threshold of their capacity, then bombards them until they upgrade, or deleted huge amounts of data.
Am I such a nuisance to Dropbox for not paying for a large Plan?
Can't I just be left alone to enjoy my mediocre Dropbox basic storage?
Must I unsubscribe rather than face regular email panic?
I'd love to hear from the team responsible for this aggressive upselling, to explain why their tactics are actually more of a deterrent, than sounding like a reason to upgrade.
Maybe they should try sending promotional offers, rather than trying to panic me into upgrading...
Chris
