Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

vkatsalap's avatar
vkatsalap
Explorer | Level 4
2 years ago

Dropbox charges my card after I cancelled my subsription

Dropbox keeps charging my credit even though I canceled my subscription. Impossible to contact support or address this issue outside this board. This needs to be fixed asap, this is not an honest bus...
cancellations
vkatsalap's avatar
vkatsalap
Explorer | Level 4

Hi Walter,

 

This is not helpful at all. It is close to impossible to get any support for this issue from Dropbox. Not only Dropbox charged for me for 2 months straight after I cancelled, my Dropbox account summary does not reflect those charges.

It is not clear which form to complete. You gave me a link to page that contains a bunch of useless links which Frequently Asked Questions.

 

Can you do any better than this? Can you give an email or a phone number I can contact.

This practice is unlawful, I bet Dropbox is just waiting for another class action lawsuit to happen

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi vkatsalap, sorry to hear about that! 

 

What we can do on our end, is send you an email in order for us to have a closer look into this. 

 

Would that be okay with you? 

 

Keep me posted, and we'll take it from there!

  • vkatsalap's avatar
    vkatsalap
    Explorer | Level 4
    2 years ago

    Hi Megan,

     

    Yes, an email from your support would work

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey vkatsalap! I can see you already have an open ticket about this with our support team. I’ve left an internal note to our support agent on your behalf, and they’ll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!