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Forum Discussion

brittanybforbes's avatar
brittanybforbes
New member | Level 2
4 years ago

Credit Card Charge Checker

I'm on a new computer, and I'm trying to log into my upgraded Dropbox account with all of my files. I logged in with what I thought was my correct email account, but none of my files are showing up. ...
Billing
Desktop
Plans
Sync
brittanybforbes's avatar
brittanybforbes
New member | Level 2

I've tried just entering the 12 character prior to the SAN at the end of each transaction code. That puts the total characters at 12. Now, however, it's prompting me to enter the last four numbers of my credit card along with my expiration date. I have already done this, and it's not registering it somehow. Is this an issue because I use an AMEX. How can I get help from an actual human since I'm a paying customer?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi brittanybforbes, thanks for posting today.

Do you mind if I reach out to your Community email, so we can take a closer look at this together? 

Keep me posted.
  • brittanybforbes's avatar
    brittanybforbes
    New member | Level 2
    4 years ago

    @Lori, that would be immensely helpful. It should be an @mac (or @icloud) account that shows up. I would much appreciate any help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Happy to do so brittanybforbes! 

      I've sent you an email. Feel free to reply back as soon as possible. 

      Cheers!
      • TanyaMichelle's avatar
        TanyaMichelle
        New member | Level 2
        4 years ago

        Hello there

        I too am having problems with the checking process of the transaction ID from my charge of paypal for my dropbox. I have several email addresses that have a drop box account and one of them has been charging me systematically once a year since several years 119 euros, but the emails i have connected to show i am a basic free account client. I do have one email address that is defunct, and the charges are going to : Could you please tell me where I can get a human person to help me out? Thank you in advance

        You sent a payment of €119,88 EUR to Dropbox International Unlimited Company. (support@dropbox.com)

         

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