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Forum Discussion
Cancelling account of ex-staff member
Hi. Last year a staff member in my organisation paid for her Dropbox account on my business credit card. She has since left the organisation without cancelling her account, so Dropbox has automatically billed my credit card for this year's account renewal. The email address linked to the account is now defunct as the person is no longer a staff member.
Can someone please tell me how to:
a) get a copy of this invoice, so I can reconcile my business credit card
b) CANCEL this account so that my credit card is not charged for future renewals. If it's not possible to cancel the account, the billing details must be changed so that my card details are removed.
I can provide the email address linked to the account, the no. of the credit card attached to the account, and the date and transaction ID for this year's invoice.
I've contacted Dropbox Support twice with no response. I know this situation is common so hoping someone here can advise me.
Thanks for your response Jay. Unfortunately the system didn't give me a ticket ID either time. I didn't have a Dropbox account (was forced to open one to use this Community forum) so was not logged in - perhaps that is part of the issue?
- Jay
Dropbox Staff
If the ticket was created under your current user profile, then I can see a ticket ID on the system, and an agent replied to it on Monday, to which they received no reply.
If you're not receiving the ticket, is it possible that your email provider is preventing the email from arriving to your inbox? It could be in the spam folder, or completely filtered out.
