Cancel a subscription of an account I can not access.

[LP67]

My uncle passed away and I am the executor of his estate. I have been trying to cancel his Dropbox account so there will be no more monthly charges. I do not have his password and cannot login to his email account. I do not need to access his Dropbox - those files should be laid to rest just as he was. As I continue to try and figure this out, I see how many people have gone through similar situations as I have. Very poor customer service - Dropbox just sends you in circles to things you have already tried and with no phone CS, it has made this process very frustrating. Any suggestions are appreciated.

[Megan]

Hey @LP67, let's jump right into this! 

As long as you have all the billing info linked to your uncle's Dropbox account, it'd be my pleasure to help you. 

Just let me know if I can send you an email, in order for us to have a closer look into this. 

Thanks a bunch! 

[LP67]

Hi Megan,

Please send any email correspondence to: [email removed as per Community Guidelines]. I look forward to hearing from you. Thank you!

[Megan]

Hi @LP67, I just sent you an email, I'll see you there! 

[LP67]

Thanks Megan - I replied. Please use my gmail email to communicate as this is a personal matter and I would prefer not to use my business email.

[Megan]

Hey @LP67, keep in mind that I can only reach out to your Community-linked email address, and not a different one.

I'll respond in a moment, thanks! 

[LP67]

Sounds good Megan - I look forward to hearing from you.