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Forum Discussion

ElCoquero's avatar
ElCoquero
Explorer | Level 3
4 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
ElCoquero's avatar
ElCoquero
Explorer | Level 3
Yes, please.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks, I've sent you an email, please could you reply to it when you get a chance!
  • SeraphAngel's avatar
    SeraphAngel
    Explorer | Level 3
    4 years ago

    Hello,

    I am having the same problem after purchasing a new HP laptop. I saw the promotion in the myHP app, so I logged in to my Dropbox account to apply the promotion, but it does not appear to have been applied to my account.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi SeraphAngel, I'd be happy to help!

      Would it be okay for me to reach out to you via email, in order for us to investigate this closely? 

      Keep me posted!
      • karissac's avatar
        karissac
        Explorer | Level 3
        3 years ago

        Hello, I am also having this problem. I just got my new HP computer on 12/24 and created a new dropbox account for this offer. But my account still says I only have 2GB of storage.

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