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Forum Discussion
Can't access an account to delete and cancel the subscription
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account
- Walter
Dropbox Staff
Hi there kiozb - sorry to hear about this.
While we might not be able to help much with deleting the account itself, we can definitely help with cancelling the subscription to avoid any further charges moving forward.
Since we'd need some sensitive information to help further with this, I'd suggest reaching out to our support team directly through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.
Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well if needed.
I hope this gets sorted for you soon.
