Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I only have 3 computers in service. But need to get files from several older computers. Can I change my plan temporarily while this happens?
Hi @Linda-Sultan ,
Thanks for contacting us. In this case if you're a basic user, you can sign up for a free trial and then decide to keep your membership:
https://help.dropbox.com/plans/free-trial
If you already have a Dropbox plan, you can learn how to alter it at https://help.dropbox.com/plans/downgrade-dropbox-individual-plans
Any further queries please tell me and we can look into it for you.
@Linda-Sultan wrote:
I only have 3 computers in service. But need to get files from several older computers. Can I change my plan temporarily while this happens?
Do you mean upgrade to a paid plan which allows more devices, then downgrade again when you're done moving files from the older computers?
If so, yes. Just upgrade to a paid plan on a monthly billing cycle and you can cancel it at any time. Once cancelled, you'll finish out the remaining time on your current billing cycle and then be downgraded back to a Basic account.
Hi @Linda-Sultan ,
Thanks for contacting us. In this case if you're a basic user, you can sign up for a free trial and then decide to keep your membership:
https://help.dropbox.com/plans/free-trial
If you already have a Dropbox plan, you can learn how to alter it at https://help.dropbox.com/plans/downgrade-dropbox-individual-plans
Any further queries please tell me and we can look into it for you.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!