Can I remove the payment option from my Basic account without upgrading to a paid member?

[shayan2]

I want to remove the payment option from my account. However, I cannot do this myself from the account page -- Dropbox itself points me to their customer service. I have Dropbox Basic, which only gives me access to the help center, the community, and a useless chatbot. The only community post I've found on this topic says that I have to talk to someone on the support staff, but this seems out of reach for a lowly Basic user like me. The chatbot just says that I can manage my billing options etc from the account page and that I should upgrade to get more support. Is there a way to remove the payment option from my Basic account without upgrading to a paid membership to be allowed to send the support staff an email? This experience has been an absolute nightmare even though it has just consumed 30 minutes of my life. I have seen more disgusting anti-patterns on this website than I count. So embarrassing...

[Jay]

Hi @shayan2, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly using the following method.

You will need to open an incognito/private browsing window, while not signed into your account, and access this link, then choose 'Other' and then put in an email address that you can access, followed by your billing info.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system