Charged while on a Basic account

[Philene van Niekerk]

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account

[Philene van Niekerk]

Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent 
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[Mark]

Did you give Dropbox your card information? If you added it here (or an App Store etc.) then the charge is genuine and you've almost certainly not cancelled a free trial. If you did not then somebody has cloned your card and so you need to speak to your card provider. 

To contact support go to www.dropbox.com/support WHILE NOT LOGGED IN - even to here. So try an incognito window. This may also help you find the upgraded account: https://help.dropbox.com/billing/find-credit-card-charge

[Philene van Niekerk]

I did not give my card information to Dropbox or consent to an upgrade, I just did a basic free plan and got money deducted now from my account
I want a refund as I did not consent to upgrade or have money taken from my card for any subscriptions

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[Mark]

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 wrote:
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent.

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So if you had a free trial then you have consented to the upgrade. Dropbox very very clearly tells you that you will be charged after said trial. It also emails you confirmation of this. 

Info: https://help.dropbox.com/plans/refund

[Philene van Niekerk]

I did not consent to this, this is daylight robbery. I also didn't give my card details???

[Mark]

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@Philene van Niekerk wrote:
I did not consent to this, this is daylight robbery. I also didn't give my card details???

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Then you need to speak to your bank and card provider, not Dropbox, because somebody has cloned your card.

[Philene van Niekerk]

This is a Dropbox issue how can they upgrade after 30 days without my consent regardless if I had a free trial. I did not consent to an upgrade nor them to remove funds of my account how they please? This is theft

[Megan]

Hey @Philene van Niekerk, sorry to hear about that!

Did you use the steps that @Mark provided, in order to open a ticket with our Support, by any chance? 

If so, then feel free to send it over, in order for me to locate it on my end.

Thanks a bunch! 

[Philene van Niekerk]

Good day thank you, I did follow the steps, but it didn't help much. I still want Dropbox to refund me 
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