Business account gone - I got locked out and the account got downgraded

[gareth harding]

Hi

For years I've had a Dropbox business account and last renewed in February for three members. 

But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data for me and my team. The reason may have been an expired credit card, even though my subscription should run through February 2025.

Does anyone know how I can get back into my business account? 

Best Gareth

[Hannah]

Sorry to hear about this, @gareth harding.

When you renewed your account in February, is it possible that you paid for monthly and not yearly billing?

If you look up the payment here, does it bring up the email address of the account you're currently signed into?

Let me know and we'll go from there.

[gareth harding]

Thanks for getting back.

I renewed for a year.

Team: Clear Europe
Transaction ID: Y2636TJCBM5F
Amount: €360
Licenses: 3
Account space: 3072 GB

[gareth harding]

It's very urgent I solve this problem, so if someone could phone me that would be perfect. I've put in several requests by form and bot. In Belgium, so am tomorrow best.

[Hannah]

Hey @gareth harding, phone support won't be available to you, as long as you're on the free plan, but you mentioned creating requests about this; do you have a ticket number?