Plans and Subscriptions
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Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another company shared a folder with me but somehow I got added to their company Dropbox. They recently rectified that and removed me from their company Dropbox. Please can someone urgently prioritise fixing this as I need to use my Dropbox and it says it is full. I have logged a query on with your support. Thanks Megan
Hi @aceofspades, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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First of all, terrible service if you want to speak with the support team. No options at all, and the chatbot is not forwarding the question/problem to an agent. This is something what you should change, especially if you are a paying customer.
We are having an (paid) account, but the website is not recognizing the email matching to the account.
I do not want to provide the details in here, so how are you going to help me?
Hi @escapium, let's have a look!
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Did you upgrade via the Dropbox site directly, or on the mobile app?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Pinkrunners, welcome to our Community!
Is it possible that you signed into a different account than the one you had upgraded before?
If I were you, I'd use our self-serve look-up tool, in order to have a clear idea which account is linked to the charge.
It is possible that you might not be able to locate the charge, since it was made from Google, but no worries, this is why we are here.
Give it a go, and let me know what you find.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Pinkrunners, can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!