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I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been downgraded. Received email from DropBox to upgrade. Clicked on link, signed in entered cc#. Said couldn’t connect to my account refresh screen or contact customer support. I need help with this.
Hi there @Bgd1 - sorry t o hear you're having issues with this.
Could you clarify if you're trying to upgrade your account through the app store on a mobile device or if through the website directly?
A screenshot of the exact error would be much appreciated!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I see, thanks for clarifying this for us @Bgd1 - would it be OK if we sent you an email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey there, @Bgd1!
I just sent you an email, and I'll be happy to see you there, cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I cannot upgrade either I am out of space and need this fixed asap. I cant upgrade on the website at all
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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