Can't access my old email, need to cancel subscription

[madsssssss]

I am unable to sign into my dropbox account as the email address is from a workplace and they have eliminated the account, I no longer have access to it. I have the password to the account but when i try to login it says youve sent me a verification code to the email account. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? 

[Hannah]

Hey @madsssssss, thanks for reaching out to us.

I would suggest opening a private browsing window on your browser, and going to this page.

From there, you should be able to submit a help request to our support team directly.

Once you have the ticket number, please send that along here as well.

Thanks!

[madsssssss]

Hi Hannah, ive still have gotten no answer and its been 7 days since my first request. Ive made 3 complaints after that one and still nothing. Could you give an alternative way to communicate? I really cant afford to keep paying the subscription for a service im not using

[madsssssss]

Ive received a ticket number just now Ticket #23095547

[Hannah]

Thanks for the ticket number, @madsssssss.

I have raised the priority of your ticket and a member of our team will get back to you the soonest possible!

[Sneakers8800]

I no longer have the email adress associated with my account. I need to cancel Dropbox and this is not possible without the code.

[Mark]

You need to contact support via www.dropbox.com/support. However, make sure you are not logged in (even to here). Incognito windows work well