Accidentally upgraded an old account which I can’t access

[SLH-123]

Help!  I received a load of files via Dropbox yesterday and when I went to copy to my Dropbox it said I needed to upgrade which I did.  Problem is it automatically loaded to an old Dropbox account with an email I no longer have access to.  I can not upgrade my new Dropbox as it says I already have another upgraded account.  I can’t access my old account, (I do have the password and login) as I no longer have access to that email, and the verification code is being sent to that.  Any ideas?  

[Hannah]

Hey @SLH-123, thanks for reaching out to the Dropbox Community.

If you'd like to cancel the subscription you can't access, I would suggest reaching out to our support team directly.

To do that, open a private browsing/incognito window on your browser and go to this page.

In the "I want to look up information related to:" section, choose "other" and type in an email address you can access.

Fill out the rest of the form and submit your request.

Once you have your ticket number, please send it to us here as well.

Thanks!

[SLH-123]

Thanks Hannah, this is the ticket number it generated #2364977

[Hannah]

Hey @SLH-123, I think there's a digit missing from your ticket number.

Can you check it again?

[SLH-123]

https://www.dropbox.com/support/ticket/23649776

Apologies, this is the correct ticket number.

[Hannah]

Thanks for the ticket number, @SLH-123!

I can see that you're already being assisted by a member of our team, so I also passed your comments along and raised the priority of your ticket.

I hope this gets resolved for you the soonest possible.

Have a great weekend!