You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
A actively paid professional account got downgraded, likely due to change of primary email address.
Now my account says that I am over storage limit and promoted me to upgrade again. However, I just paid for my account on 12/3/23. What should I do to restore my professional account status?
My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account
- Mark
Super User II
My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account
When I look into payment of the charge of $19.99 on 12/3, it is actually linked to new account that email address was changed to. So it appears that the new email address has been associated with the charge and a new account status?!
- Nancy
Dropbox Staff
Caramel_Ho, from what you describe, it sounds like that’s the case indeed.
If you need any help with the new Dropbox account, please let me know.
