We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago

unable to create a new word 365 doc in dropbox app on android s21 cell

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
Android OS
Microsoft
Mobile
Mobile App
MS Office
Third Party Integrations
adlbrk's avatar
adlbrk
Helpful | Level 6

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

If you navigate to a subfolder, do you get any additional options when you first tap the + button?

  • adlbrk's avatar
    adlbrk
    Helpful | Level 6
    8 months ago

    nope

    • adlbrk's avatar
      adlbrk
      Helpful | Level 6
      8 months ago

      and I get more persistant errors like the following:

        

      • adlbrk's avatar
        adlbrk
        Helpful | Level 6
        8 months ago

        in the auth app for microsoft 365 i see there are tons of unsuccessful sign in attempts from different countries. I changed my 365 password today to make sure it's secure. And microsoft states that I don't have to worry bc their attempts were unsuccessful. But maybe that has to do with their glitchy integration with dropbox. But either way it makes it impossible to rely on this dropbox-365 relationship when interruptions every month or 2

          

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!