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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Mobile App
Third Party Integrations
khcole's avatar
khcole
Helpful | Level 6

Yes, I was hopeful, but alas...no fix.  Once I have time, I'll switch my company to OneDrive.  I already "pay" for that through my Office365 subscription.  So, that move will save me $25 per employee.  It's one thing for them not to fix this for "free" customers.  Entirely enother for business subscribers...

Pieroman's avatar
Pieroman
Helpful | Level 6
5 years ago

This is still a problem in iPadOS 14, I can't believe this :slight_frown: 

 

Even if the responsibility is shared with Apple because this takes place in the Files app (doubtful because other third-party sync services don't have this bug), Dropbox should have reported this bug every single day to Apple during the beta period !

  • JLY 's avatar
    JLY
    New member | Level 2
    5 years ago

    Amazing to read through this thread.  Paid Dropbox user for years and suffered through this problem, but I never imagined that it had been pointed out so often and so clearly to the company.  Fix it!

  • khcole's avatar
    khcole
    Helpful | Level 6
    5 years ago

    Been putting any transition off, but I just moved a ton of files over the OneDrive to try it out. I understand they don't have this issue.  

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