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Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Mobile App
Third Party Integrations
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey everyone, thanks for joining us here!

 

As Lusil has mentioned previously, our team is already aware of the issue described here and are currently looking into this. We'll be sure to keep you all updated here with any news we have on this.

 

Thanks!

CaptSpalding's avatar
CaptSpalding
Helpful | Level 6
5 years ago

Not good enough. 

 

We have been getting the same song and dance for a year and a half. No explanation. No description of efforts made to solve the problem. 

 

Basically no respect for your customers. 

 

I'm looking for another provider, and I will leave a review on all iPad listservs that Dropbox is incompatible with Files App, and that no Apple user should consider them for a cloud solution. 

  • Pieroman's avatar
    Pieroman
    Helpful | Level 6
    5 years ago

    This is still a problem in iPadOS 14, I can't believe this :slight_frown: 

     

    Even if the responsibility is shared with Apple because this takes place in the Files app (doubtful because other third-party sync services don't have this bug), Dropbox should have reported this bug every single day to Apple during the beta period !

  • MWB's avatar
    MWB
    Explorer | Level 4
    5 years ago

    This is still a problem in the iPadOS 14 beta. Favourites and tags don't show in the sidebar. For god's sake Dropbox, DO SOMETHING!!!!!

    JohnnyR69 wrote:

    It's an issue for me as well. Please fix this annoying bug Dropbox!

     

  • khcole's avatar
    khcole
    Helpful | Level 6
    5 years ago

    Yes, I was hopeful, but alas...no fix.  Once I have time, I'll switch my company to OneDrive.  I already "pay" for that through my Office365 subscription.  So, that move will save me $25 per employee.  It's one thing for them not to fix this for "free" customers.  Entirely enother for business subscribers...

  • JohnnyR69's avatar
    JohnnyR69
    New member | Level 2
    5 years ago

    It's an issue for me as well. Please fix this annoying bug Dropbox!

  • JLY 's avatar
    JLY
    New member | Level 2
    5 years ago

    Amazing to read through this thread.  Paid Dropbox user for years and suffered through this problem, but I never imagined that it had been pointed out so often and so clearly to the company.  Fix it!

  • khcole's avatar
    khcole
    Helpful | Level 6
    5 years ago

    Been putting any transition off, but I just moved a ton of files over the OneDrive to try it out. I understand they don't have this issue.  

  • Wootenix's avatar
    Wootenix
    Explorer | Level 4
    5 years ago

    Im having the same issue! 🤔

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