can't save files from Office365-app to Dropbox - supposedly write protected

[DieBaum]

Hello there!

Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!

Andy

[Enrico62]

The Messagge is in Italian ....

This problem happen only between Dropbox and Excel , word ( microsoft suite). File pdf , photos , or other work.

If I save on Drive or Onedrive an Excel or  Word file they work.

Thanks for your help !

[Jay]

Was the file created originally on the Dropbox site, or by the Excel app on the mobile or desktop?

Is the file in a private or shared folder? 

[Enrico62]

The files has been created by excel app .

The file are in a shared folder 

The problem has been started yesterday afternoon , on my mobile phone and on the tablet in the some time.

Tryed to uninstall both , dropbox and excel , reboot the tablet , installed the Apps , some problem . 

Thanks 

[Walter]

Hey @Enrico62, sorry to jump in here, but since you mentioned a tablet, could you clarify the size of its screen for us?

For Android tablets with screens larger than 10.1", an Office 365 subscription is also required to edit Office files stored in Dropbox Basic, Plus, and Professional accounts.

[THHigh]

Hey Hannah,

with all MS Office files, I have tried on excel the same and I am getting the same response.

All of the files in a private folder, so that it can be not the case, that the permissions by the owner of the folder are denied or something like that.

If I upload as example a picture it works without problems.

If I use the plus on the app, I can add folders, and also the docs manually....

Any recommendations what I can do to fix it?

Best,
TH

[Hannah]

Thanks for the additional info again, @THHigh.

I'm still not 100% sure that this issue is related to Dropbox. 

If you haven't already, can you also uninstall both the Excel app and the Dropbox app, restart your device and then reinstall them, to see if that helps?

Before you uninstall Dropbox, if you're on a Basic free account, make sure you don't have more than 3 devices linked to your account.

[J2Harrell]

I am having the same problem - just started this week.  I uninstalled dropbox, cleared data and cache from Word (Galaxy won't let you uninstall it).  Rebooted, Reinstalled, Relinked word to dropbox and the same result,  Create a word doc, try to save it in Dropbox and after trying to save - get error mesage saying it is read only.  The file is never saved in dropbox in the folder I chose.  This is a business account.

[Megan]

Hi @J2Harrell, let's jump right into this! 

Do you also have an Android device, which you're using when you're trying to open your Word files? If so, what is the OS of the device?

Also, does this happen with all of your Word documents?

Let me know more!

[Trush861]

I am having the same issue with my tablet, Galaxy Tab A8 version 13, dropbox version 320.2.10, MS Word 1.0.1 (16.0.16130.20188). 

Have uninstalled, signed out back in, updated everything, will save onto the device and one drive but not dropbox.

[Jay]

Hi @Trush861, are you opening files via the Dropbox mobile app, or are you opening them in Word directly?