Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Hello there!
Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!
Andy
I just checked my phone and agree with you that the problem seems to have been solved. As of today May 30 at 10:00 a.m. Pacific time I am now again able to create files on my Z-fold 3 using the Word app and save them to Dropbox, open files through the Word app from Dropbox change them and save them back with a new name. I even emailed myself a Word file and opened it using Word then saved it back to Dropbox with a new name. Not once did I see the dreaded read-only message! Of course, you can be sure we will let you know if this solution is only temporary!
So while I am holding my breath, at least for now it seems the problem is solved! That's wonderful! My hat is off to Megan and Hannah and others on the Dropbox support team for persisting on this.
A loyal Dropbox user!
Jim
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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