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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Jay
Dropbox Staff
Dropbox StaffHi @dluptonmd, thanks for bringing this to our attention.
Could you clarify the exact steps on how you create the Word file? Are you doing in first in the Word app, or are you using the Dropbox mobile app to create the Word file?
This will help me to assist further!
I use the word app to create the document. you can't create a document with Dropbox. you can only store them there and open them for editing into word.
- I don't see that option. I can create a text fie but that's not what I want to do. I want to create a word document per the other 2000 I have saved to drop box and as I have been doing for 10 years until 2 days ago.
- The issue is the word-dropbox interface. I know I can create a text doc in Dropbox using Dropbox. Let's forget the screenshot. It's irrelevant to my issue. I am only going to use word to create docs for Dropbox. Thx.
Here's a screenshot:
- Android 13 and up todate vers app.
- Hannah
Hey @dluptonmd , you should be able to create a Word file directly through the Dropbox app, by tapping on the (+) button, can you try it that way and let us know if it works?
- How do I send a screenshot? Anyway, I'm not interested under any circumstances in using Dropbox to create documents. Maybe temporarily as a workaround, but only that.Also please see the thread. This only happens with word docs I create and save to drop box, not docs I create and save to my phone docs or to one drive
- Megan
Hi dluptonmd , you should be able to attach your screenshot back to me, by using the camera-like icon and attaching it to your next response.
If I were you, I'd try to uninstall both Word, and Dropbox and then re-install them. Can you give this one a go, and let me know if you get the same results?
- I've uninstalled and reinstalled per thread. I still don't see a camera icon. Exactly where is it?
