Integrations
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Hello there!
Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!
Andy
Hi @marloweloy, is your device's OS, Excel app and the version of Dropbox you use there, up to date?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey there, @Si5, how are you today?
Could you clarify which one of our platforms you use when this happens? I am assuming you're referring to your mobile, am I right on this?
Provided this is the case, could also clarify the version of the app you use on your mobile, your OS and also send me a screenshot of the error message, that'd be amazing.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Si5, have you tried uninstalling, and re-installing both the Dropbox app and Word on your mobiles?
Also, does this happen with all of your Word documents, or only some of them?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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