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Jkokoski's avatar
Jkokoski
Explorer | Level 3
2 years ago

Trouble opening a PP in Dropbox.

Hi. I use Dropbox for work and have a corporate account through Microsoft. When I attempt to open a PP to edit it I only have the option to preview. The option to "open with PP online' is no longer t...
Microsoft
MS Office
Website
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Jkokoski, just to confirm, you said that only PowerPoint is the issue; do other Office files work as normal?

Jkokoski's avatar
Jkokoski
Explorer | Level 3
2 years ago

It is happening on Mac and my Dell

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hope you don't mind me jump in, Jkokoski. 

     

    Can you please check this with the rest of your team, and let me know if they're having similar issues? Are they also unable to open their PowerPoint files via www.dropbox.com, even though Excel and Word are working normally?

    • Jkokoski's avatar
      Jkokoski
      Explorer | Level 3
      2 years ago

      Yes I have checked. Other people on both Macs and Dell are able to get in just fine. It is only me. I need to be able to access the PPs with macros. I was able to access them 2 weeks ago and I do not know why I cannot anymore. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Just to confirm, have you tried a different browser to access the site?

         

        Since we can't see the filename, we're not sure if these are full PowerPoint files, could you show more of the screenshot itself, while hiding any personal filenames?

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