We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

SlamminSammy's avatar
SlamminSammy
New member | Level 2
5 months ago

The window I want to capture leaves the screen when I start Dropbox Capture on my Mac

I'm using MacOS Sonoma 14.4.1 on an M2 Mac Mini.

 

When I start Dropbox Capture, the window often changes away from the screen I want to capture.

 

It's like Whack-a-Mole! How do I prevent this?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey SlamminSammy. Thanks for your post. 

     

    Can you send over a few screenshots perhaps to have a visual? 

     

    Did this just start happening or is it the first time you’re using Dropbox Capture? 

     

    Keep me posted.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!