Recent issues with Dropbox integration in Salesforce?

[bfluckiger]

Has anyone had any recent issues with the Dropbox integration for Salesforce?  We've been using it successfully for 8+ years, and it stopped working just last week.  We (all users) are getting the following message when Salesforce tries to connect, and Dropbox has been unable to help: 

Script-thrown exception

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

[Walter]

Hi there @bfluckiger - thanks for bringing this to our attention.

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system as well?

Thanks!

[bfluckiger]

It's Ticket #23734108

[Walter]

Thanks for the ticket number @bfluckiger 

I was able to locate it in our system and passed your comments on to the experts who are looking into your case.

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

[daniela_cl]

Hello! Our company is having the exact same problem since yesterday. Were you able to solve it?

We created a case with Dropbox as well but they haven't fixed it yet.

Thank you,

Daniela

[Walter]

Hi @daniela_cl - sorry to hear about this.

Can you send us your ticket number so that we can look it up in our system?

[daniela_cl]

Hi Walter, our ticket is #23800534.

[isdhelp]

Hi have you heard back on this we have the same problem 

[Walter]

Thanks for the ticket ID, Daniela.

I've located it in our system and passed your comments on to the expert who's handling your case.

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

As for you @isdhelp - did you reach out to our support team for further assistance perhaps? If so, please let us know your ticket ID so that we can have a look too. 

[Jeff S.63]

Any update on this issue, we are having the same problem. Already submitted a case to support but haven't heard back yet.