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Trevor147's avatar
Trevor147
Explorer | Level 3
9 months ago

Page turner pedal no longer works on my iOS devices

My donner page turner suddenly stopped working in my iPad Pro. I purchased an IRig pedal and this doesn’t work either. I tried ot on my iPhone, it still doesn’t work. It works on apps other than Dropbox. The updates are all the latest. Any ideas please?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey @Trevor147, thanks for reaching out to our Community.

     

    How did you originally connect this device to your Dropbox?

     

    Can you disconnect and re-connect it, to see if that helps?

     

    Also, there's an older thread about a similar issue, which you can take a look at, in case there's some useful info there as well.

     

    Let me know how it goes.

    • Trevor147's avatar
      Trevor147
      Explorer | Level 3
      Hi Hannah. Both pedals connect via blue tooth. The Donner pedal Just stopped working. Nothing cleared it, ie reloading or settings. That’s why I bought the Irig pedal. What’s interesting is the pedal doesn’t work on Dropbox on my iPhone either. Thank you for helping.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update, Trevor147.

         

        Have you tried clearing out the Dropbox app's cache, to see if that helps?

         

        You can do so, by tapping on "account", then on the gear icon and then on "clear cache".

    • Trevor147's avatar
      Trevor147
      Explorer | Level 3
      Hi Hannah, I’m home again, and working on Dropbox. I’ve cleared the Cache, still no good I’m afraid. Can you advise what the latest Dropbox update is please? It’s strange it was working and now isn’t. Thanks Trevor
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Sorry for jumping in here, Trevor147. Can you please clarify the mode you’ve set your device to, so that zacw can look into this, too? 

  • zacw's avatar
    zacw
    Icon for Dropbox Engineer rankDropbox Engineer

    Can you share which 'mode' you have the device set to? I'd like to try and understand what keyboard commands it's sending to the app so I can understand why it stopped working.

    • Trevor147's avatar
      Trevor147
      Explorer | Level 3
      Hi Zack, yes u can but as I’ve just explained to Hannah, I’m away for a bit. As soon as I’m back I will let you know. Many thanks for helping. 😎
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Trevor147, you'd need to look in the settings of manual for the device, since this is related to the device itself delivering commands to the computer. 

     

    You should be able to find information on the developer's site. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for that, Trevor! Our team has received your info and they’re looking into this. 

         

        For now, we can’t share more updates, but as soon as we have something new, we’ll let you know here.

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