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Forum Discussion

ghetis's avatar
ghetis
Explorer | Level 3
10 months ago

Offline files issue on MacOS 14.3 when I try to import them on Premier Pro.

Hi everyone,   I have an issue on downloading files on dropbox, I have a team dropbox storage where I need to switch folders to offline to online when I'm no longer working on. Recently I set ...
Third party apps
Third Party Integrations
fishpaste's avatar
fishpaste
Helpful | Level 5
5 months ago

I have the same problems with Premiere and Dropbox. If I open up a project that has a file in it that is online-only it shows the error, "The importer reported a generic error." That makes sense since the file isn't downloaded. Now after that I can download that file and all the files to make them available offline so the are locally synced. If I try to open up the project again it still gives the same error even though the file is downloaded. It's like Premiere remembers the file was online-only. The only way around it was to change the file name or path to a new location. Only then will Premiere allow me to import or link the file.

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