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Forum Discussion
Offline files issue on MacOS 14.3 when I try to import them on Premier Pro.
Hi everyone,
I have an issue on downloading files on dropbox, I have a team dropbox storage where I need to switch folders to offline to online when I'm no longer working on. Recently I set ...
Megan
Dropbox Staff
Dropbox StaffHey ghetis, let's see what we can find together!
What steps did you follow when trying to import content in the first screenshot?
Does this happen with a specific file, or all of them? Also, if you momentarily pause the Dropbox app, and then try to import your content, do you have any luck then?
Let me know, and we'll take it from there!
Hi Megan,
I did many tries.
So the first file, he was first Online. I turned it offline so I can have it on my computer. Then I directly dragged it into the Import Area of premiere pro. But it didn't worked.
I did the same on various files, and it mostly didn't work either except on some I downloaded 3 days before. (I by the way reinstalled the dropbox app since)
But on my second screenshot (this time it worked on all my files), I imported into Premiere Pro the same file that failed by using the directory explorer directly in app instead of Finder.
Hope you have all the informations you need!
- Megan
Hi ghetis, thanks for the added info!
What about pausing the Dropbox app or even quitting it?
Does that work at all?
Hi Megan,
No it still doesn't work 😞- Nancy
Hey ghetis! If the issue persists, while the Dropbox app is closed, then it may not be the one causing this.
Out of curiosity, if you try to do the same thing with other files on your computer (outside of the local Dropbox folder), are you having any trouble?
Finally, I’d like you to resume the Dropbox app’s syncing and let me know what’s its syncing status and app version.
