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ghetis's avatar
ghetis
Explorer | Level 3
10 months ago

Offline files issue on MacOS 14.3 when I try to import them on Premier Pro.

Hi everyone,   I have an issue on downloading files on dropbox, I have a team dropbox storage where I need to switch folders to offline to online when I'm no longer working on. Recently I set ...
Third party apps
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey ghetis, let's see what we can find together! 

 

What steps did you follow when trying to import content in the first screenshot? 

 

Does this happen with a specific file, or all of them? Also, if you momentarily pause the Dropbox app, and then try to import your content, do you have any luck then? 

 

Let me know, and we'll take it from there!

  • ghetis's avatar
    ghetis
    Explorer | Level 3
    10 months ago

    Hi Megan,

    I did many tries.

    So the first file, he was first Online. I turned it offline so I can have it on my computer. Then I directly dragged it into the Import Area of premiere pro. But it didn't worked.

    I did the same on various files, and it mostly didn't work either except on some I downloaded 3 days before. (I by the way reinstalled the dropbox app since)

    But on my second screenshot (this time it worked on all my files), I imported into Premiere Pro the same file that failed by using the directory explorer directly in app instead of Finder.

    Hope you have all the informations you need!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi ghetis, thanks for the added info! 

       

      What about pausing the Dropbox app or even quitting it? 

       

      Does that work at all?

      • ghetis's avatar
        ghetis
        Explorer | Level 3
        10 months ago

        Hi Megan,

        No it still doesn't work 😞

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