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Forum Discussion

Gomba's avatar
Gomba
Explorer | Level 4
10 months ago

Apparently not 😞

  • cenilleu's avatar
    cenilleu
    Explorer | Level 4
    10 months ago

    It is very annoying that we are paying good money for apple computers and dropbox services, and no one is giving us any solution to this problem. We are professionals paying for professional services and professional equipment. We still don't know when and why this happens. Why some files are corrupted and others not. Does it depends on the Dropbox version? Is it only related to the OS version, or also to the computer? 

    We neither have a temporary solution or workaround to, at least, keep going with our jobs. Some people is even claiming they can not recover their sessions that were stored in dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for checking, Gomba.

     

    Your issue looks a lot like the one in another thread here on the Community.

     

    Take a look at Sam's response here and if the issue persists after the next update of the app, reply back to us here, to let us know.

  • excowboy's avatar
    excowboy
    Explorer | Level 3
    10 months ago
    Any update here?

    I just set up a new iMac (M3, Sonoma 14.2.1), have Dropbox desktop version 190.4.6383, and only a few of my .logicx files are showing up. No rhyme or reason why those few are and the majority aren’t.

    My other, older iMac (Intel i7, Sonoma 14.1.2) that I am replacing has the same version of Dropbox and all the .logicx files are showing up.

    All the .logicx files are on the Dropbox web and in my iPhone app.

    Why can’t I access all the .logicx files on my new computer? Why are just those few showing up?
  • Gomba's avatar
    Gomba
    Explorer | Level 4
    10 months ago

    Hannah, I'm now in version 190.4.6383 and the problem still persists 😞

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