Error in opening Google sheets document

[sendyjasmine]

Hi,

I'm encountering a problem while using Google sheets that's integrated with Dropbox. It used to be fine, but when I tried to open it today, the page refused to load and the message that I got is "File could not open. Try refreshing the page". I already tried to refresh the page several times, but it wouldn't work. I even tried to copy the file and open the copy -- but again, to no avail. This happened to my several other Google sheets documents as well.

What do you think is happening and what should I do now? I'm afraid that it will affect my other Google documents since I'm using the Google-Dropbox integration quite often. 

I'd appreciate any help, thanks!

[sendyjasmine]

not large at all, yes, it can't still be opened

[Jay]

There is a possibility that the Google sheet is somehow corrupted. Are you able to open it on the site using the Microsoft Excel feature, or by any other means?

[Dina B]

Hey team, I'm having this exact issue right now too. In chrome and safari. Last accessed this file in Jan and I don't think it's that large (a few sheets max). Can't see a preview.

Not sure if this is helpful - but I'm able to see a preview on android and ipad. Still can't open tho.

[sendyjasmine]

yes, when I opened via Ms Excel, it can be opened. But that means I have to change each file's extension with Ms Excel

[Megan]

Hi @Dina B  & @sendyjasmine, could you take a look at your account's Connected Apps tab and under the Default Apps tab and let me know what options are shown there?

[sendyjasmine]

I have Ms Word, Excel, and Powerpoint

[Walter]

Hey @sendyjasmine, sorry to jump in, but could you try adding the GSuite integration to your account through the App Center and try again?

Let us know how it goes!

[sendyjasmine]

Thank you for the suggestion. Previously, my account was already connected ot GSuite but the error persisted. Then, the Dropbox Support Team recommended me to disconnect it first and then re-connect it but I can't seem to reconnect it again. The option to add/connect to GSuite seems to not appear (below).

 

Moreover, don't you think it's the problem with integrations between Google and Dropbox at the moment? I feel kinda lost since no solutions have worked so far for me.

[Dina B]

I've got three sections in my Apps tab:

Launch from Dropbox - Google is connected

View Dropbox content - Pixieset Photo Sharing (not sure what this is?), Adobe Acrobat Reader, and Microsoft Office Online

Default editing apps  - Word document, Excel Workbook, PowerPoint Presentation

I haven't tried disconnecting and reconnecting Google.

[Nancy]

@sendyjasmine, can you please try to reconnect GSuite by going here and selecting to create a new Google Sheet, for example? You should be then prompted to re-enable the integration. 

@Dina B, can you also try to disconnect/reconnect the integration, and let me know if you see any difference? 

Also, have you both enabled third-party cookies on your web browser?