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Forum Discussion
Email to Dropbox failed
I got an xxx@addtodropbox.com address. If any email is sent to that address, Dropbox saves its attachments to the Email Attachments folder in my Dropbox account. It works fine, except in one situation.
In my Fastmail email account, I created a rule that automatically forwards certain emails to that addtodropbox address. I confirmed with Fastmail that the emails are being forwarded. Yet the attachments aren't being saved to my Dropbox account. Dropbox must have blocked the emails or didn't see the attachments.
It works if I manually forward the emails, but not if they're forwarded with the rule. Anyone know why that's happening?
- Megan
Dropbox Staff
Hi mikerain99, welcome to our Community!
You mentioned that when you manually forward the emails it works without an issue. Therefore, I believe there is something in the forwarding method you use, which is preventing the service from working as it should.
It could be related to the method you're using, or perhaps it detects something in the rule that you created. In any case, since it seems that everything works when you manually forward the emails, it would be outside our scope of support.I hope this clarifies.
When my forwarded emails arrived at @addtodropbox.com, Dropbox must have either blocked the emails or didn't see the attachments. Is there any way to find out what happened? Perhaps by checking the addtodropbox.com server logs?
- Mark
Super User II
When they are being forwarded are they coming direct from your email (i.e. in the From: name) and including the Dropbox email in the To: line?
I've found that unless the emails are direct To: Dropbox they fail (i.e. CC and BCC)
The email is TO [myspecialaddress]@addtodropbox.com. I believe the email is FROM the original sender of the email, which in this case is [Removed as per Community Guidelines]
- Jay
Hi mikerain99, when the emails are forwarded, are the files in an attachment, or are they visible in the body of the email?
hello, I made an email (changed several times because it wont work) to receive my attachements like an pdf or something. I tried to sent different files to this created emailadres but i never received anything. What am I doing wrong? a..........different words........................r@addtodropbox.com
Thanks in advance!
- Rich
GB22 wrote:
I made an email (changed several times because it wont work) to receive my attachements like an pdf or something. I tried to sent different files to this created emailadres but i never received anything.
Are you sending the messages directly to that email address or did you set up a forwarder from a custom domain? The system will only process messages sent directly to the Dropbox-generated email address. If you've set up a custom email address like dropbox@mydomain.com and have it forwarding to the Dropbox email, it will not work.
Hi, thanks for your replay! No from my personal gmail account. I send the attachements directly to the ....@addtodropbox.com Wich map does they have to added? I guess the email attachements isn't it?
